We are committed to your 100% satisfaction. Therefore, if you are not fully satisfied with your purchase simply send it back within 30 days of delivery and we will give you a full refund.

In addition to our 30-day money-back guarantee from delivery, we offer a lifetime warranty on all our products. This warranty covers any manufacturing defects or issues in workmanship under normal use conditions for the lifetime of the product, as defined by the expected lifespan of the item, starting from the date of purchase by the original buyer. Our lifetime warranty means we are dedicated to ensuring the quality and reliability of our products long-term. Should you encounter any issues covered under this warranty, we commit to repair, replace, or refund the item at our discretion. Please note that this warranty does not cover damage resulting from misuse, abuse, shipping or wear and tear. For warranty service, contact our customer support team with details of the issue.

If in the unlikely situation you receive an item different from what you ordered, we will require a photo of the incorrect one.

To complete your exchange or refund, please contact us before taking any actions. For any additional information please contact us at www.spqrshop.com/contact

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your returning product to reach us may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Ring resizing

Resizing is free when you place your resizing order within 30 days of delivery. After 30 days, resizing costs $10 USD. Shipping your resized ring back to you is included in both cases.

Order your ring resize here. Enter your original order number and the email used for that order. We check your ring’s delivery date and show your price before checkout. If delivery is not recorded, message us in the website chat so we can confirm it. Select the ring to resize, enter your requested new size, and provide your current delivery address at checkout. Your resizing request will be placed as a new order linked to your original purchase.

Please wait for our return instructions before sending your ring. If you need help or have a resizing guarantee with your original order, message us in the chat box in the bottom-right corner of the website so we can confirm your return arrangements.