SHIPPING
Free Shipping – We provide FREE shipping worldwide!
Shipping Time – All of our products are hand made and take 1-3 days to craft. Standard shipping takes 3-10 days to arrive.
Tax – All orders are shipped from our European warehouse. Customers from the U.S. and any EU country can order without import taxes or duties.
Most packages will be arriving via your local postal service. Your order will be shipped to your country using the most efficient locally available air transportation courier determined by each initial shipment location. Once your package is within your country, it will be passed through customs and handed off to your local postal service for end point delivery.
We assure you of the delivery of our items. If you do not obtain your order, check the tracking status of the parcel. Very rarely items take longer times due to shipping complications. If you do not receive your order within 45 days of shipment, we will process a full refund for you or reship the item to you with no additional charge.
RETURNS
We are committed to your 100% satisfaction. Therefore, if you are not fully satisfied with your purchase simply send it back at no charge within 365 days and we will give you a full refund.
If in the unlikely situation you receive an item different from what you ordered, we will require a photo of the incorrect one.
To complete your exchange or refund, please contact us before taking any actions. For any additional information please contact us at www.spqrshop.com/contact
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your returning product to reach us may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
TRACKING
Tracking – After completing an order, we will send you an e-mail with your order details. When your order is shipped, you will receive another e-mail that includes your tracking number.
For all customer service enquiries, please email us at [email protected]